Frequently Asked Questions
Product
Daeli Hydration is an electrolyte supplement designed to transform your daily water intake. It is crafted right here in New Zealand with the finest NZ sea salt and supports hydration, focus and overall wellbeing.
More than just a pocket-sized sports drink, Daeli is an everyday, on-the-go hydration ritual — embodying the ethos: why settle for plain water when you can elevate it?
Simply mix 1 sachet of Daeli into 500-1000ml of water and drink 1 - 2x per day. Adjust the amount of water for your desired level of sweetness. Best served cold, stirred well or shaken in a water bottle – or even better, with ice.
Daeli is designed to be consumed, well, daily. We’re here to help you fuel life's every venture.
Increased hydration support is often most helpful when:
- Staying hydrated during travel or busy workdays.
- Preventing dehydration in hot weather or during outdoor activities.
- Recovering from intense workouts or exercise.
- Replenishing hydration during illnesses like flu or food poisoning.
- Alleviating hangovers.
Unlike sports drinks, Daeli is sugar-free and contains between 2-4 times the electrolytes of standard sports drinks – making it a healthier, more efficient hydration solution.
Daeli is generally suitable for anyone looking to enhance or increase their daily hydration.
However, as with any dietary supplement, it is recommended to always check with your healthcare professional before use. This is especially important if you have any medical conditions such as high blood pressure, kidney disease or on a low sodium diet.
Our salt is the heart of our product. We use only the purest pharmaceutical-grade New Zealand sea salt, ensuring homegrown quality and taste in every sip.
To be the first to know, join our mailing list (and get 10% off your first order!) or follow us on @drinkdaeli across all social platforms.
Yes! Daeli Hydration is designed to be very low in calories and carbohydrates, containing 98% fewer calories than typical sports drinks. Specifically, Daeli Salted Pineapple flavour contains 2.9 calories and 0.2g of carbs per serving. Daeli Salted Watermelon flavour contains 3.1 calories and 0.2g carbs per serving.
We use premium natural Stevia to sweeten our Daeli products, providing a subtle, delicious, sugar-free sweetness without any bitter aftertaste often associated with some sweeteners or low grade stevia.
Absolutely! Daeli Hydration is a perfect fit for keto, paleo and vegan diets, thanks to its low-carb, sugar-free formulation.
No, our product is non-fizzy, making it a refreshing and quenching experience without the discomfort of any pesky burps.
Daeli Hydration has become very popular among expecting and new mothers for supporting their hydration needs, and we've received excellent feedback from our customers.
While the natural ingredients used in Daeli Hydration are considered safe, we would recommend consulting with a healthcare professional before starting any new supplements.
Yes, our product is gluten-free, dairy-free and sugar-free, catering to a wide range of dietary needs and preferences.
Yes, Daeli Hydration is classified as a dietary supplement designed to support your daily nutritional intake and hydration needs.
At this stage we only have 21 sachet packs for purchase.
If you’re unsure whether you’ll like it, we’re sure you will! We also offer a 30 day refund policy if you find Daeli is not quite right for you.
Yes! Both our pouches and sachets are soft plastics recyclable.
This means that the empty pouches and sachets can be dropped off into the soft plastics recycling bin at your local supermarket. They are then turned into new long lasting products such as fence posts, vegetable gardens and parking bumpers - right here in NZ!
Further details of this process can be found here:
Soft Plastics Recycling Scheme
Shipping & Delivery
We ship fast - because hydration shouldn’t wait.
- Free shipping on orders over $135 AUD (3 or more pouches).
- $10 flat rate shipping (3–5 working days).
- Order before 10am AEST and we’ll send it out the same day.
Your hydration, delivered - right when you need it.
Subscriptions
Setting up your subscription is easy! Simply choose your favourite flavours, quantity and select your delivery frequency and we'll take care of the rest. Your daily hydration ritual just got a whole lot more convenient!
Once subscribed, you're in complete control of your subscription with easy management through your subscription portal. An account will automatically be created for you. Easy!
You can manage your subscription through your subscription portal where you can update flavours, change delivery frequency, skip deliveries, pause, cancel, update your delivery address and more! You can also email us at hello@drinkdaeli.com if you need any help.
Yes! You can also add one-time items to your order along with a subscription for your favourite flavours. Perfect for when you'd like to try a new flavour!
Yes! Our subscribers get exclusive access to special discounts and free gifts, with more perks on the way soon.
Payments
We accept all of the major payment methods via a secure payment processor. These include:
Visa, Mastercard, Amex, UnionPay, Apple Pay and Google Pay. AfterPay coming soon!
We use Shopify Payments to process transactions which is secure and compliant with Payment Card Industry Data Security Standards (PCI DSS).
Refunds
Your satisfaction is our top priority. We offer a 30-day refund policy (max. 1 pouch). If you're not 100% satisfied with your purchase, please contact us and we'll sort it out!
Feel free to send any thoughts, feedback or questions to hello@drinkdaeli.com
Wholesale
Yes! If you are a retailer and would like to discuss stocking Daeli, we'd love to hear from you. Get in touch with us at hello@drinkdaeli.com.